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Frequently asked questions.
Heaters 
  • How long does a new pool-heater installation take?
New Pool-heater installation does not take long. Depending on the unit model and location of install a new pool heater can be installed within 4 hours. 
  • Do The Pool Heater Guys check the gas meter when installing a new heater?
Yes. We check your gas meter upon the initial service call appointment and before the new pool-heater installation. The gas meter needs to be the correct size for the new heater to operate properly and for factory warranty. Most gas meters are the correct size, however, SoCalGas will upsize your meter at no cost to you, if the meter happens to be undersized for the B.T.U. requirements of the new pool-heater.
Yes. We will walk you through the simple steps to get your SoCalGas rebate.
  • What is the number one cause of pool-heater damage?
The number one cause of pool-heater damage is improperly balanced pool water. Swimming pool water that is not chemically balanced correctly can damage a new heater within a relatively short amount of time. Low pH can cause corrosion to the pool-heater's heat exchanger and heater internals, and high pH will do damage in the form of scaling up water pathways inside of the pool-heaters heat exchanger.
 See Balanced Pool Water Here.
  • Are swimming-pool-heaters and spa-heaters the same?
Yes. It might sound like a silly question, but people that have never had a pool and spa combination in their backyard, might not know that there is no difference between pool heaters and spa heaters. (side note) - A slight variance from standard model pool-heaters, would be heavy duty model heaters for pools that are heated continuously for therapy or fun, or a commercial pool-heater unit for people that like to use their spa frequently.
Pumps
  • How long does it take to install a variable-speed-pool-pump?
New variable-speed-pool-pump installations can usually be completed within 2 hours.
  • How much money can I save by replacing my existing single speed pool-pump with a new energy efficient variable-speed-pool-pump?
You can save up to 90% in energy costs when operating a variable-speed-pool-pump compared to a conventional single speed or two speed pool-pump. Variable-speed-pool-pumps consume less power and pay for themselves over time. Here is a Pool-Pump Savings Caculator link that can help you. 
Pool-Pump Savings Calculator
  • Are variable-speed-pool-pumps difficult to program and operate?
No. The new pumps are user friendly. After your variable-speed-pool-pump installation The Pool Heater Guys will give you a complete tutorial on how to program and operate your new pump.
General Pool Related Questions
  • How often should I schedule my pool-cleaning-service?
Swimming pools should be scheduled for weekly-pool-cleaning-service. Most crucial, but not to diminish the necessary cleaning procedures of the pool, would be testing the water chemistry each week and making sure that the circulation aspects of the equipment are functional and operating properly. 
  • How often should my pool-filter be cleaned and inspected?
Swimming-pool-filter-cleaning should be done every 4 months that coincides with the seasons, winter, spring, summer, and fall. Swimming-pool-filters are the lungs of your pool-equipment circulation system, with the filter pump being the heart. Having the pool-filter-cleaning done routinely on a quarterly basis, ensures along with proper sanitation, that the swimming pool and spa will be safe to enjoy. 
  • What about controlling your pool and spa functions with your iPhone?
Technological advances in swimming-pool-automation give you the freedom to control all of your pool and spa functions, including some landscape functions, all from the convenience of your smart phone. iPhone, android and tablet compatible.
Do you have more questions?
Click to call. We're here to help you get started
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